Last updated: May 29, 2026
These Terms of Service (the "Terms") form a binding agreement between you ("you" or "Customer") and Atlanwave ("we", "us", the "Company") governing your use of the Checkout Friction Detector service (the "Service"). By creating an account, installing our JavaScript library, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Checkout Friction Detector is a SaaS product that ingests interaction-pattern data from your checkout and form pages via a JavaScript library, processes it into friction signals, and delivers alerts and weekly reports to you and the channels you configure (email, Slack, webhooks, Segment, and similar).
Your account is identified by your email address. We do not require traditional passwords for the customer portal — access is granted via time-limited magic links emailed to you. You may optionally enable an additional portal password from the Security panel in your account.
You are responsible for keeping your magic links and any portal password confidential, and for all activity that occurs through your account. Notify us promptly at info@atlanwave.com if you suspect unauthorized access.
Subject to these Terms and ongoing payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to use the Service and to install our JavaScript library on websites you own or are authorized to administer.
You may not (a) reverse-engineer, decompile, or attempt to extract source code from the Service except to the extent permitted by law; (b) resell, sublicense, or white-label the Service without our written agreement; (c) use the Service to build a competing product; or (d) remove or obscure any copyright or proprietary notices.
You agree not to:
We may suspend or terminate access if we reasonably believe these provisions have been breached.
Plans are sold as recurring monthly subscriptions processed by our payment provider, Lemon Squeezy. Plan tiers and features are listed on our pricing page and may change from time to time; the version effective at the time of your renewal applies to that renewal.
Where a free trial is offered, your payment method is collected at sign-up and is not charged until the trial ends. You may cancel before the trial ends to avoid being billed. Free trials are limited to one per customer.
After any trial, your subscription renews automatically every 30 days at the then-current price for your plan until you cancel. You can manage, change, or cancel your subscription from the customer portal at any time. Cancellation stops future renewals; access remains active through the end of the period you have already paid for.
Custom Enterprise arrangements are billed off-platform under the terms of a separate order form or master services agreement.
We do not offer pro-rated refunds for partial billing periods unless required by applicable law. If you believe you have been charged in error, contact info@atlanwave.com within 30 days of the charge and we will review the request in good faith.
Each plan has documented limits on monthly events and active projects. Monthly event counters reset on the first calendar day of each month, not on your billing anniversary. If you exceed your monthly event limit, additional events for that period may be rejected at ingest until the next monthly reset, your subscription is upgraded, or both. We will not silently bill overage fees without your prior consent.
"Customer Data" means the interaction-pattern data ingested by the Service from your sites and any account information you provide. As between the parties, you retain all rights and ownership in Customer Data. You grant us a limited license to process Customer Data solely to operate, maintain, secure, and improve the Service for you, and to comply with law.
We will not sell Customer Data, share it with third parties for advertising, or use it to train general-purpose models. Aggregated, de-identified statistics about Service usage may be used for product improvement and benchmarking.
Our handling of Customer Data is described in detail in our Privacy Policy.
The Service integrates with third-party providers, including (but not limited to) Lemon Squeezy, Slack, Segment, Anthropic, and OpenAI. Your use of these integrations is subject to the third party's own terms and privacy practices, which we do not control. We are not responsible for the acts, omissions, downtime, or data handling of third-party providers.
We use commercially reasonable efforts to keep the Service available. We do not guarantee uninterrupted operation except where a written service-level agreement (SLA) applies — for example, the Pro tier's "alerts delivered within two minutes" target or the Enterprise tier's uptime SLA. SLAs and credits, where applicable, are described on the pricing page or in your order form.
Standard support is provided via email at info@atlanwave.com. Enterprise customers may be entitled to additional support channels under their order form.
The Service, the JavaScript library, the documentation, and all related software, designs, and content (excluding Customer Data) are owned by Atlanwave or our licensors and protected by intellectual-property laws. Nothing in these Terms transfers any ownership in the Service to you.
The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment. We do not warrant that the Service will be uninterrupted, error-free, or that all defects will be corrected.
You are solely responsible for any business decisions you make based on the alerts, signals, recommendations, or AI-generated summaries produced by the Service. Recommendations are heuristics — they are not professional advice.
To the maximum extent permitted by law, in no event will Atlanwave or its officers, employees, or affiliates be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or related to the Service or these Terms, even if we have been advised of the possibility of such damages.
Our aggregate liability for any claim arising out of or related to the Service or these Terms will not exceed the greater of (a) the total fees you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100). Some jurisdictions do not allow these limitations; in such cases, the limitations apply to the maximum extent permitted.
You agree to indemnify and hold harmless Atlanwave from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your violation of these Terms, (b) your violation of any law or third-party right (including privacy and intellectual-property rights), or (c) your installation of the JavaScript library on websites you do not own or administer.
You may terminate your subscription at any time from the customer portal. We may terminate or suspend your access immediately if you breach these Terms, fail to pay fees when due, or use the Service in a way that creates legal or technical risk for us or other customers.
Upon termination: (a) your right to use the Service ends; (b) we may delete Customer Data after the retention period stated in our Privacy Policy; (c) any sections of these Terms that by their nature should survive termination (including ownership, disclaimers, liability, and indemnity) will survive.
We may modify the Service or these Terms from time to time. Material changes to these Terms will be communicated by posting an updated version on this page (with a new "Last updated" date) and, where appropriate, by email. Your continued use of the Service after changes take effect constitutes acceptance. If you do not agree to a change, your remedy is to cancel your subscription.
These Terms are governed by the laws of the jurisdiction in which Atlanwave is established, without regard to its conflict-of-laws principles. The parties agree to first attempt to resolve any dispute informally by contacting info@atlanwave.com. If a dispute cannot be resolved informally within 60 days, either party may pursue formal proceedings in the competent courts of that jurisdiction.
If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
General questions: info@atlanwave.com
Direct contact: samuel@atlanwave.com