For Shopify & Shopify Plus stores

Stop losing Shopify sales at the checkout

Your theme looks great and traffic is healthy — but carts still vanish at checkout. Checkout Friction Detector pinpoints the exact field, step, or button costing you Shopify conversions, then emails you the fix.

Start Free Trial See How It Works

7-day free trial · Cancel anytime · No charge until day 8

No session recordings · No PII captured · Behavioral signals only

Built for Shopify and Shopify Plus merchants who are tired of guessing why checkout converts below benchmark. Add one script tag, keep your theme, and start getting prioritized friction alerts within a week.

Shopify analytics tells you the rate. Not the reason.

Shopify reports a checkout conversion number. It won't tell you that your shipping form's phone field is where buyers bail.

🛒

Abandoned carts, no cause

You see the abandoned-checkout count climb but never learn which step or field actually pushed shoppers away.

📱

Mobile checkout friction

More than half your Shopify traffic is mobile, where mis-sized fields and clumsy keyboards quietly tank completion.

🏷️

Discount-code distraction

Shoppers leave to hunt for a promo code and never come back — and you can't see it happening.

Conversion answers built for Shopify

Works with the native Shopify checkout, Shopify Plus checkout extensibility, and custom or headless storefronts alike.

Field-level drop-off so you know whether it's the address, phone, or payment step.
Mobile vs. desktop friction broken out separately.
Rage-click and dead-click detection on "Pay now" and discount fields.
Weekly email report ranking your worst Shopify friction points with fixes.
No theme edits beyond a single script tag — nothing to break on Shopify updates.

How it works

Install one lightweight script. Get prioritized friction signals — no dashboard to check.

Add the script

One script tag. Works with any checkout — custom, Shopify, WooCommerce, multi-step, or SPA.

We detect friction

Hesitation, rage clicks, dead clicks, validation failures, and abandonment patterns.

Get actionable alerts

Email and Slack alerts plus a weekly report with prioritized recommendations.

What we detect

Actionable signals, not vanity metrics.

Field hesitation

Users focus a field and freeze — unclear labels or confusing inputs.

Validation failures

Repeated errors on the same field indicating UX issues.

Step abandonment

Users start checkout but leave at a specific step.

Rage clicks

Frustrated rapid clicking on elements that seem unresponsive.

Dead clicks

Clicks on buttons that produce no visible result.

Repeated edits

Users type, delete, retype — they don't understand what's expected.

Submit friction

Multiple submit attempts without successful conversion.

Weekly reports

Prioritized summary of your worst friction points.

Frequently asked questions

Does this work with the native Shopify checkout?

Yes. Add the script to your storefront and, on Shopify Plus, to checkout via the additional-scripts / checkout-extensibility slots. It tracks interaction patterns across cart and checkout steps without changing your theme.

Will it slow down my Shopify store?

No. The library is a small, asynchronous script that loads in the background and never blocks rendering or checkout. It captures lightweight behavioral signals, not heavy session recordings.

Does it capture customer or payment data?

Never. It measures timing, focus, and click patterns — not what shoppers type. Card numbers, addresses, and other PII are excluded by design, which keeps you clear of Shopify's customer-data requirements.

How is this different from Shopify's built-in analytics?

Shopify shows you the checkout conversion rate. We show you the cause — the specific field, step, or button where shoppers hesitate, error out, or abandon — and email you a ranked list of what to fix.

How long until I see results?

Setup takes under five minutes. We start detecting friction immediately and send your first weekly Shopify friction report within seven days.

Start monitoring your checkout today

Set it up once. Get alerts and reports automatically. Fix what matters.

Start Your 7-Day Free Trial

No charge until day 8 · Cancel anytime